FAQs
Yes we do!
Drop us a line direct and we will send you a catalogue.
support@herdbags.com
Firstly, the best place to buy our bags is right here on our website. We are also stocked in a number of stores across the UK, Japan, USA, and South Korea. Give us a shout if there are particular locations you would like to know about? support@herdbags.com
Each of our bags is made from 100% recycled plastic water bottles. There are about 16 plastic water bottles in a medium sized tote. These plastic bottles are pelletised and made into a woven pp ready for printing and stitching. And through our ocean clearance programme for every bag sold another 86 plastic bottles (1kg) is taken out of the worlds seas and waterways.
The majority of our bags are currently made in China in a
factory in Wenzhou that meets BSCI standards and has a Sedex Members Ethical
Audit (SMETA) certificate.
The pouches that are repurposed from faulty bag remnants are
made at a workshop in East London.
Our coffee cups are made in the UK from commercial waste
streams.
Herd bags are used by our customers for shopping, travel and adventures. They are designed to be hard wearing but they aren't for life. When your Herd bag reaches the end of its life we would like you to return the bag to us, at our expense, so that we can separate the cotton, zips and woven polypropylene and recycle it.
Please email support@herdbags.com so we can organise postage to retrieve your Herd bag and accept 50% off your next order with Herd for using this service.
The full collection is now a rotation of ten bag designs, three pouch designs and a coffee cup! We will slowly introduce other designs to the collection and also adapt existing designs into different formats. At the forefront of our minds in manufacturing is waste, we don't wish to get into a cycle of seasons or quarterly launches just because, we would much rather manufacture great designs that stand the test of time and retail them until they are gone.
Your bag will be folded and secured with a cardboard strap
and will be shipped in a paper envelope.
Both are recycled paper from FSC certified sources.
We dispatch everyday Monday-Saturday via Royal Mail.
Standard delivery is via Royal Mail 48hrs tracked at £3.95
Express delivery is via Royal Mail 24 hrs tracked at £6
We have temporarily suspended shipping to the EU due to
Brexit.
We offer a tracked service to non-EU countries. If you don’t see your currency at checkout
get in touch and we may be able to add your country to our shipping
destinations.
If you are placing a larger order it may be worth getting in
touch for us to arrange a bespoke option via DHL which for larger orders may be
quicker. Drop us an email at support@herdbags.com
We aim to ship within 24 hours of you placing your order and
we use either Royal Mail 48 hrs (standard) or Royal Mail 24 hrs (express) services.
All our shipping is tracked and the tracking information will
be on the email you received confirming your order is on its way. Check the status using that tracking
code. If you are having trouble with the tracking then please contact us at support@herdbags.com
We hope you love your HERD bag but if for any reason you are not
completely satisfied it’s really easy to return it to us within a 30-day
period.
You can send the item back to us and we will either replace or
refund.
You are responsible for the cost of shipping item(s) back to us.
To make a return please drop us a line for address details.